Usually the process of file downloading requires at least 3 "participants": a server, Depositfiles Internet channel, your Internet provider (and your provider's partner) and your computer.
If you are reading this message, it means that Depositfiles Server is working in it's normal mode which means that the reason of the problem lays in your internet provider (your provider's partner) and in your computer.
General guidelines: we recommend using Google Chrome Browser and switch all the "speed up" programs as well as satellite internet connection off.
If you are unable to download the file into your computer, please make sure that neither of the reasons listed above is to be applied, and if any of these take place, please eliminate them according to our recommendations.
- Have problems in downloading file in your browser?
- The file is not downloaded in Download-Manager
- Can I download a file without having Gold status?
(the blank page is shown or the browser informs "Page is not found" or the page is shown but file downloading does not start)
Possible reasons: A) Reason: pop-up blocker is enabled in setting of your browser.
What you do: please disable this option for this particular page in the setting of your browser or use the combination of keys. For example, for Internet Explorer the key Ctrl (allows to unblock poping windows) and/or Shift (allows to open a link in a new tab) are to be used. Please mind that for other browsers different combination of keys can be used.
B) Reason: a toolbar blocks the poping windows (for example Google toolbar), add-in of your browser (for example, MyIE) or the internal program ( for example, FireWall, Antivirus or any other software) is enabled.
What you do: What you do: please add URL http://depositfiles.com to the list of allowed websites in the setting of your tollbar's software. The way of doing it is described in the software.
C) Reason: downloading link is catched by one of Download-Managers (for example, FlashGet, OrbitDownloader, ReGet, etc) which controls your buffer exchange, the Download-Manager can be damaged or work slowly creating an impression that downloading does not start.
What you do: you won't be able to start downloading through your browser until the Download-Manager which catches this link is on. Moreover if your Download-Manager is integrated into your Browser or you are using several Download-Managers simultaniously, all of them can catch the URL and even try to start downloading (if you have such settings), mind that Download-Manager may still be in system tray without any visible signs, that is you will not see a message in the browser asking whether you want to save this file in your PC.
In this case, please disable the function of your browser "watch browser" in your Download-Manager, or according to advice in variant "A": hold Shift button, that is start downloading in a new window.
D) Reason: instead of simply saving the file on your computer, it tries to open the corresponding program (especially vital for Internet Explorer) which is integrated into your browser (Adobe Acrobat, Microsoft Word, DJVU Reader, video-players, etc), In this case, the same as in variant "B", your operation system can start launching this program to open this file, at this moment Depositfiles server does not get any requests for this file.When the program was launched, the browser is trying to request the file again, it's the same as repeat request, so the service shows the opening page with the timer, etc, that is the program can not get the file and closes.
What you do: In this case we recommend downloading this file by clicking on the link with the right mouse button, choosing the tag "Save object as" or "Save as" in the context menu. By doing this you totally control the process of saving the file, giving the browser no chance for secondary unwanted operations.
E) Reason: While trying to download file using Free downloading Mode, you are doing parallel downloading of a second file. In this case, the attempt to download second file will fail.
What you do: wait until the current downloading will finish or purchase Gold-Account which allows downloading of several files simultaneously.
F) Reason: You re trying to download file with the help of Download-Manager but file downloading does not start, but an HTML page, sometimes renamed and with the ammended resolution of the file, but with the same file size.
What you do: please make the setting in your Download-Manager so that it downloads using one channel or purchase our Gold-Account, which allows you to have multiple parallel downloads.
G) Reason: You re trying to download file with the help of Download-Manager but file downloading does not start.
What to do: please check that your Download-Manager is set up for 1 channel downloading. We recommen using Gold-Account which will allow you to have multiple parallel downloads.
Usually, we don't recommend using Download-Manager for Free downloading mode because depending on the setting of the Download-Manager, it can amend the speed of downloading which can cause downloading session break. But for Gold-Account Users is very convenient to use Download-Manager!
Of course, you can download any file absolutely for free!
See detailed instructions:
I. Step - Enter the link in browser (format files http://dfiles.com/files/xxxxxxxx or http://depositfiles.com/files/xxxxxxxx), then click the button "Regular download"
II. Step - Wait 60 sec.
III. Step - You need to enter verification code (CAPTCHA) and next press the button "Continue"
IV. Step - Press the button "Download file"
Note that the download speed in free mode is shared among all users.
If you read all these and you have taken appropriate actions but the problem still exists, please contact our support department.